These Terms of Use govern your access to and use of the HeroPerks website and services. By using our platform, you agree to comply with these terms. If you do not agree with these Terms of Use, you should not use our website or services.

1. About HeroPerks

HeroPerks is a platform that connects employees within Partner Organisations with exclusive offers, services, and trusted local businesses.

2. Eligibility

To use our platform, you must be at least 18 years old, provide accurate and truthful information, and use the platform for lawful purposes only. We reserve the right to restrict access where these conditions are not met.

3. Use of the Platform

You agree to use the platform responsibly and in good faith, not to misuse or attempt to disrupt the website, not to use the platform for fraudulent or unlawful activity, and not to attempt to gain unauthorised access to systems or data.

4. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login details, you must notify us if you suspect unauthorised access, and we may suspend or terminate accounts where misuse is identified.

5. Offers and Partner Services

HeroPerks provides access to offers and services from third-party businesses. All offers are provided by independent partners; terms, availability, and pricing are set by those partners; and we do not guarantee the quality, availability, or outcomes of third-party services. Any agreement you enter into with a partner is directly between you and that business.

6. Intellectual Property

All content on the HeroPerks platform, including text, branding, and design, is owned by or licensed to HeroPerks. You may not copy, reproduce, or distribute content without permission, or use our branding without prior approval.

7. Privacy and Data Protection

Your use of the platform is also governed by our Privacy Policy, Data Handling Policy, Data Retention Policy, and Cookie Policy. These explain how your personal data is collected and used.

8. Limitation of Liability

To the extent permitted by law, HeroPerks is not liable for any indirect or consequential loss, we are not responsible for third-party services or partner offers, and we do not guarantee uninterrupted or error-free access to the platform. Nothing in these terms limits liability where it cannot legally be excluded.

9. Changes to the Service

We may update or modify the platform, add or remove features, and change or withdraw offers. We will aim to minimise disruption where possible.

10. Suspension or Termination

We reserve the right to suspend or terminate access where these Terms of Use are breached, there is suspected misuse or unlawful activity, or it is necessary to protect the platform or users.

11. Changes to These Terms

We may update these Terms of Use from time to time. Continued use of the platform means you accept any updated terms.

12. Governing Law

These Terms of Use are governed by the laws of England and Wales. If you are a business partner using the platform, additional terms may apply under a separate agreement.

13. Contact Us

If you have any questions about these Terms of Use, please contact: [email protected]

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